Product Warranties information
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or not fit for purpose goods purchased on sydneykayakcentre.com.au are covered by manufacturer warranties. Warranty periods and conditions differ between brands and products.
For our Canoe & Kayak Sports branded products we provide warranty against defects in workmanship and materials to the original owner for five years from date of purchase of the product under normal use. This warranty does not include damage due to improper use or care, accident, or negligence. This warranty also excludes normal wear and tear and material breakdown due to age, use, or environmental conditions. Canoe & Kayak Sports liability for warranty claims will be limited to repair, exchange, replacement, or credit of the purchase price. This warranty does not cover damage to items stored in, or used in conjunction with our products. Other than as required by Australian Consumer Law Canoe & Kayak Sports will not, under any circumstances, be liable for any direct, indirect, special or consequential damages resulting from a warranty claim, and in no event will Canoe & Kayak Sports aggregate liability exceed the price paid for the product.
Warranty Claim Process
Warranty claims can be initiated in person in our store, or by calling or emailing. The invoice number for the purchase and description of the fault, including photographs should be included.
Subject to assessment, we will repair, replace, exchange or refund the item up to the original purchased dollar value as required under Australian Consumer Law. Please allow 1-2 weeks for the warranty return to be processed following receipt of eligible items and 3-5 business days for any credit due to be posted to the original payment method once the refund is processed. Assessment requiring consultation with the manufacturer can take additional time, please bear with us.
Depending on assessment of your claim it may be necessary to return the original item to our store address. We do not cover or refund any cost incurred in the return of the item, and are not liable for any loss in transit.
Contact & return details for warranty claims are as follows:
Sydney Kayak Centre
2/6 Wilmette Pl
Mona Vale NSW 2103
02 9999 5553